Q: Recently, about a week ago, the music I played through my Amazon Music started cutting in and out when playing, meaning short intervals of no music/sound interrupting the song. And it’s not the sound of static, just the song cutting in and out of sound and silence. Can anyone help me out or has anyone ever experienced this before?
Just as the beginning sentences show, I was experiencing Amazon Music cutting out issue right yesterday evening. After ending a hard day’s work, I opened the Amazon Music app, only to find Amazon Music keeps cutting out as unexpected. This has never happened before. I was thinking, ‘what’s wrong?’ ‘Okay, it’s disgusting, but I’ll search for the fixes.’ Then I searched for the solutions on the internet and tried by myself to explore possible effective methods.
Upon searching, I found lots of people who have suffered from the same issue as me. Therefore, I decided to write this article to help you out. Keep reading if you got an interest in this topic.
Part 1 Why Does Amazon Music Keep Cutting Out
When encountering this issue, most people would have no idea of what leads to this problem and how to fix this the first time. Me, either. So, why does my Amazon Music keep cutting out while playing? Yesterday, I find the key reasons are the poor network and older updates on my device. Generally, people are experiencing this due to various kinds of reasons. Besides network and updates, corrupted files cause glitches, software bugs can also result in unexpected errors.
Things may be different on your devices. I can’t speak all of the reasons here on his page, but what I can do for you is summarize the most common and powerful solutions below.
Part 2 How to Fix Amazon Music Keeps Cutting Out
In order to solve the issue quickly, here I divided the methods into two classifications. One type is the common ways you guys be familiar with; the other is the uncommon but little-known methods. For the former methods, it’s easy to do without instructions. Therefore, I’ll spend more words and steps explaining the uncommon but workable ways. Now let’s take a scan look at the common ways, I concluded them as a checklist for you.
Checklist Before Methods:
- Check Internet Connection. Poor network or network failure can have a large impact on Amazon Music streaming. Make sure your device is connected to a stable and fast Wi-Fi network, or you can switch to mobile cellular for listening.
- Force stop and restart the Amazon Music app. When Amazon Music cuts out sometimes, there might be something wrong with the app, you can force close the app and reopen it.
- Check updates of the Amazon Music app. Don’t forget to keep Amazon Music app to the latest version, otherwise, errors are easier to happen. If you’re still using the older version of Amazon Music, update it immediately.
- Check your device’s memory storage space. Running the Amazon Music app needs at least 200MB of space. When your device uses storage space, Amazon Music may not work correctly.
Method 1 Adjust Amazon Music Streaming Quality
This is what you may have ignored: online streaming quality. To stream HD or Ultra HD music with Amazon Music Unlimited, confirm that your device supports 16-bit/44.1kHz and higher playback. When you play a song, you can see the audio quality of the song in the Now Playing view.
Note: Spatial Audio is available through the Amazon Music app on Android, iOS, PC, Mac, and Fire TV, including select streaming devices, smart TVs, and smart speakers.
If you’re not sure whether to use Wi-Fi or Cellular to stream music, you can set it up like this:
- Open the Amazon Music app on your mobile phone and tap the Gear icon.
- Under Settings, select Streaming Quality.
- Mark the option as Best Available and tap Save.
Once done, you can stream Amazon Music for both Wi-Fi and Mobile data.
Method 2 Deregister Amazon Music & Register Back
The second method for you is to deregister from the Amazon Music service. With one Amazon account, you can access all kinds of devices from Amazon. But things get complicated when one of your devices is cracked down, but you don’t know it. Especially when you’re using both Amazon Music and other Amazon smart devices, cases like this are more likely to happen. So, when your Amazon Music cutting out, why not try this way?
- Go to the Manage Your Content and Devices page of Amazon Music through any browser.
- Select Devices from the top menu to check all your Amazon Music devices.
- Select the impacted device. Click Deregister.
- Restart the device and reopen the Amazon Music app to log in.
After then, you may get your problem resolved. To register back, choose “Register on the Amazon website” to get a 5–6 character code, then sign in to your Amazon account and enter your code.
Method 3 Disable Bluetooth Nearby Services Permission
When your Amazon Music cuts out, you can disable Bluetooth nearby services permission to fix it. This is little known by people, but some people have solved the problem in this way which proves it is true. If you are used to listening to Amazon Music through Bluetooth speaker, follow these steps:
- Open Bluetooth settings and get connected.
- Go to Settings on your iPhone, not the settings from the Amazon Music app.
- Select the Apps section and scroll to Amazon Music.
- Here disable the “nearby devices” permission.
Honestly, this is a bug discovered by Amazon subscribers, in which Bluetooth connectivity changes, or when your device senses a change, the Amazon Music app may freak out and keeps cutting out sounds. Also, you can simply disconnect and reconnect your device with Bluetooth earbuds.
Method 4 Check the Audio Output Speaker
If you have checked your Amazon Music app and ensured it is running without issues, you’ll next consider the audio output devices. As far as I know, Amazon Music is available and compatible with multiple output devices. When they’re working in errors or keep producing mistakes, Amazon Music keeps cutting out audio from normal streaming. So, if you’re playing Amazon Music through some extra output speakers or devices like Amazon Echo, Bluetooth Speaker, etc., go and check your output audio devices. To check this, you can connect your Amazon Music to another output speaker to check if the device you used previously is problematic. If not, try to disconnect and reconnect it again. If yes, don’t use the output speaker to play Amazon Music, change another one or play on your phone.
Method 5 Restart Home Network Devices (TV)
If you’re having this issue while streaming Amazon Music on your TV, matters related to your TV may influence Amazon Music streaming. In this case, you can simply unplug the TV and plug it back to fix it. To restart or power cycle your modem and router, unplug the power adapter on each for several minutes. Then reconnect power to your modem first. When the modem is connected to your Internet service again, plug in your router. After restarting your router and modem as above, restart other connected devices to see if this works for your problem.
Method 6 Log Into Amazon Music via Phone Browser
This method is learned from somebody’s personal experience of how she or he solved the problem in this way. I’m not sure if it works, but you can give it a try yet. The working principle is similar to restarting. You can go to the Amazon Music website or just search for Amazon Music through any browser on your phone. Log into your Amazon account and play some songs randomly. After that, go back to your Amazon Music mobile app and open a playlist to stream. Now you may find that Amazon Music cutting out issue has been resolved.
Part 3 Alternative Way to Stream Amazon Music Without Limits
Even though as professional as the Amazon Music support team is, there are many unexpected errors that appear in the process while streaming. Of course, you can follow the above methods to fix them. But that is not always the best solution. When you’re tired of dealing with these mistakes, the only thing you want is to get a more direct and easier solution. Therefore, we bring you this special tool: Tunelf Amatune Music Converter.
Tunelf Amatune Music Converter, aka Tunelf Amazon Music Converter, is a professional Amazon Music Converter and Downloader. It is workable for Amazon Music subscribers who want to keep their favorite songs forever and stream them on any device they want. In catering to your needs and streaming Amazon Music without limits, Tunelf software is produced. With Tunelf, you can download Amazon tracks for offline streaming and convert them to several popular audio formats like MP3, FLAC, etc. Then, it can be an easy task to stream Amazon Music whenever you want. The reason why we need to convert Amazon Music is that the original music content is encrypted with DRM-restriction formats, which are not compatible with our common players or devices. Wonder how it works? See the details below.
Key Features of Tunelf Amazon Music Converter
- Download songs from Amazon Music Prime, Music Unlimited, and HD Music
- Convert Amazon Music songs to MP3, AAC, FLAC, WAV, M4A, and M4B
- Handle the audio conversion of Amazon Music at a faster speed of 5×
- Ensure the output audio quality while retaining ID3 tags and metadata
Step 1 Select Amazon Music Tracks to Download
For a better user experience, you’re supposed to purchase and enter a credential code to unlock more features of the Tunelf Amatune Music Converter. When you launch Tunelf, you will be asked to run the Amazon Music app. To import your favorite Amazon Music to Tunelf, you need to copy the link and paste it into the search bar. And then click the Add + icon beside the search bar to add files.
Step 2 Adjust the Output Audio Parameters
The format setting is in the menu on the top right of the interface. Under the menu, go to Preferences and click on Convert to set the output audio format. We’ve set MP3 as default because it can be played on many compatible devices. Here you’re also allowed to customize other audio parameters such as sample rate, bit rate, and channel, etc.
Step 3 Convert Amazon Music to MP3 Local Files
Here you just need to click the Convert button to start the conversion. The conversion will not destroy your music quality so you can enjoy them just as on the Amazon Music app. Once finished, you can locate them from the Converted panel.
Bottom Line
In short, to fix Amazon Music cutting out on your device, you can follow the solutions above. But for the best method to fix the errors and stream Amazon Music on multiple devices easily, we strongly recommend you use this tool: Tunelf Amatune Music Converter.
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